Cancellations, Refund, and Returns Policy

Cancellations, Refunds, and Returns Policy

Order Cancellations

If you wish to cancel an order, you must do so before the dispatch process begins. Once an order has entered the dispatch stage, cancellations or changes may not be possible. If you need to modify or cancel your order, please contact us immediately, preferably by phone for a quicker response.

Once an order has been shipped, it cannot be cancelled or modified. However, your rights under the Australian Consumer Law (ACL) remain unaffected.

Damaged or Faulty Items

We take great care in ensuring that products are delivered in good condition. However, if your order arrives damaged, please follow these steps:

Before accepting delivery:

If the packaging is visibly damaged, take clear photos or videos and refuse the delivery.

Contact us immediately so we can address the issue with our delivery partners and suppliers.

After accepting delivery:

If you later discover damage, please take photos or videos clearly showing the issue.

Contact us within three (3) business days of receiving your order so we can assess the situation and determine the best course of action.

We will seek to resolve the issue based on the circumstances. Possible solutions may include:

• Arranging a repair or providing compensation for a self-repair.
• Sending a replacement product (subject to availability).
• Offering a partial or full refund or store credit.
• Organising the return of the damaged item at our expense.

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if the item has a major defect.

Incorrect Items Shipped

If we mistakenly send you the wrong item, please contact us as soon as possible. We will:

Arrange for the correct item to be shipped to you at no additional cost.

Organise the collection of the incorrect item at our expense.

Returns & Exchanges

We do not offer exchanges. If you wish to order a different item, you are welcome to place a new order.

Change of mind returns are not accepted, in line with Australian Consumer Law.

Returns are only accepted when an item is faulty, damaged, or not as described under ACL guidelines.

For any concerns or further assistance, please contact our customer service team.