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Warranties can be very complicated, but we have tried to break it down to demonstrate the types of warranty.
- Manufacturer’s Warranty
- Installation Warranty
Royal Floors Responsibilities
Royal Floors is only responsible for your product installation warranty.
Royal Floors sub- contracts are highly trained and professional, however Royal Floors acknowledged that minor installation era/ mistakes may happen during floor installation, Royal Floors offers 2 years installation warranty to protect its customers.
Manufacturer Responsibilities
Manufacturer is responsible for all product warranties, including Wear, Defects, Stain and Soils Warranty.
Royal Floors is committed to provide the best quality products, however sometimes the most reputed brands and the highest quality product may come with some defects it is manufacturer responsibility to assess and repair or replace the products.
Sometimes even the most trusted Carpet Call manufacturer can send out a product that has a defect, but we believe it is the mark of a quality manufacturer in how they deal with a defect warranty claim. If the product is genuinely defective the manufacturer will assess and replace or repair. The Warranty label will be affixed to the back of the sample you view in store.
All the of the products that Royal Floors offers comes with manufacturer, which can be accessible through the manufacturer website, or you can contact our store we can provide a copy the warranty to our customers.
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Warranties at Royal Floors: Your Comprehensive Guide
At Royal Floors, we understand that warranties can be a source of confusion for many customers. This guide is designed to clarify the various warranty options available for our flooring products and the responsibilities associated with them, ensuring you have all the information needed to make an informed decision.
We offer a range of warranties, including manufacturer warranties and our own installation warranty, which covers defects and installation issues for one year. By outlining these details, we aim to empower you with knowledge about your rights and protections as a consumer.
Types of Warranties Offered by Royal Floors
Royal Floors provides several types of warranties to cater to different customer needs. These include product warranties that cover defects, wear, and stains, as well as our installation warranty that ensures the quality of our service.
Each warranty type has specific conditions and coverage details. For instance, while the manufacturer's warranty may cover issues related to product defects, our installation warranty focuses on the workmanship of the installation process, providing you with peace of mind.
How to File a Warranty Claim
Filing a warranty claim with Royal Floors is a straightforward process designed to support our customers effectively. If you encounter an issue with your flooring product or installation, you can start by contacting our customer service team, who will guide you through the necessary steps.
To ensure a smooth claim process, have your purchase receipt and any relevant documentation ready. Our team will assist you in assessing the issue and determining whether it falls under warranty coverage, facilitating repairs or replacements as needed.
Frequently Asked Questions About Flooring Warranties
We understand that customers often have questions regarding warranties. Our FAQ section addresses common concerns, such as coverage limits, conditions for claims, and how long warranties last. This resource is designed to provide clarity and assist customers in understanding their warranty rights.
For example, many customers inquire about what constitutes normal wear and tear versus a defect covered by warranty. We provide clear guidelines and examples to help you differentiate between the two, ensuring you have realistic expectations about your warranty coverage.
