Understanding Your Flooring Warranty: Coverage and Responsibilities
Warranties can be very complicated, but we have tried to break it down to demonstrate the types of warranty.
Royal Floors is solely responsible for the installation warranty of your product. While our subcontractors are highly trained and professional, we acknowledge that minor installation errors or mistakes may occur during the floor installation process. To protect our customers, Royal Floors offers a 1-year installation warranty. This warranty ensures that any issues arising from the installation will be addressed and resolved promptly.
We hope this information clarifies the warranty coverage provided by Royal Floors. If you have any further questions or require additional details, please feel free to reach out to us.
The manufacturer is responsible for all product warranties, including those related to wear, defects, stains, and soils. While we strive to provide the best quality products, even the most reputable brands and highest quality items may occasionally have defects. In such cases, it is the manufacturer’s responsibility to assess and either repair or replace the products. We believe that how a manufacturer handles a defect warranty claim reflects their commitment to quality. If a product is genuinely defective, the manufacturer will assess the issue and take appropriate action.
You can ask our store about the product warranty that you have purchased through us or additionally, all the products we offer at Royal Floors the manufacturer’s warranty can be accessed through the manufacturer’s website. If needed, our store can also provide a copy of the warranty to our customers.
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